6 Stats to prove chatbots are inevitable for modern businesses

As the world goes digital, so does the way we do business. The modern business landscape is constantly evolving, and one of the most revolutionary changes has been the rise of chatbots. A chatbot is a computer program that simulates human conversation, and they are becoming increasingly commonplace in a wide range of industries. They are affordable, efficient, and can be customized to fit the specific needs of any business. There are many reasons why chatbots are becoming so popular. Still, one of the main reasons is that they can provide a level of customer service far superior to anything humans are capable of.   

This blog post will look at some statistics that prove chatbots are inevitable for modern business. By the end, you will see that chatbots are not only here to stay but are also an essential part of doing business in the 21st century and the centuries to come.   

80% of Consumers Report Chatbot Experiences as Positive (Uberall)  

This is likely because chatbots can provide quick and efficient customer service without human interaction. Additionally, chatbots are available 24/7, which means that they can be used at any time of day or night. This is especially beneficial for businesses that operate in different time zones or for customers who may not be able to speak to a live customer service representative during regular business hours. 

89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) 

This stat shows how vital customer service is to the success of your business. If you want to keep your customers happy (and want them to return), you must ensure you’re providing excellent customer service. This means being responsive to their needs, addressing their concerns, and always going the extra mile to help them. Chatbots are one way to do it.    

Chatbots help 55% of businesses generate high-quality leads (Drift) 

Chatbots have many benefits, including automated customer service, sales, and marketing tasks. Chatbots can also help you gather data and insights about your customers. And perhaps most importantly, chatbots can help you save time and money. This means that chatbots can be an excellent tool for businesses of all sizes.   

57% of executives said that chatbots bring significant ROI with minimal effort. (Accenture)  

This means that chatbots can be an excellent tool for businesses of all sizes. Chatbots have many benefits, including the ability to automate customer service, sales, and marketing tasks. Chatbots can also help you gather data and insights about your customers. And perhaps most importantly, chatbots can help you save time and money.  

82% of consumers claim that instant responses to their questions are critical when contacting brands. (Business 2 Community) 

This stat is staggering and shows just how important it is for brands to respond to their customer’s inquiries. The longer they wait, the less likely they will stay with the brand. This highlights the importance of speed in customer service and why brands must be more responsive to customer queries to retain their business. The average response time for a customer service request is 12 hours and 10 minutes and the maximum time the customers are willing to wait is 13 minutes. Well, that’s a huge difference, and chatbots have proven effective in bridging the gap to some extent. 

Chatbots can help to reduce customer support costs by 30%. (IBM)

And it’s working. Many companies are now turning to chatbots to reduce customer support costs. This is because chatbots can automate many tasks typically handled by human customer service representatives. In addition, unlike human support agents, chatbots can work 24/7 in different time zones, irrespective of holidays or illness. This means they can provide customer service around the clock. An accurate always-on service.   

Wrapping it up  

Suppose you are thinking about implementing chatbots in your customer service department. In that case, you should keep a few things in mind. First, chatbots are not a replacement for human customer service representatives. They should be used to supplement human customer service, not replace it. Second, chatbots must be designed and built with your customers in mind. They should be easy to use and understand and, in the meantime, take much of the burden off of your customer service team’s plates. 

Try Eleviant’s vChat today!  

vChat offers the finest communication medium for any business operation that wants to make their support team’s jobs easier and improve customer satisfaction. Whatever line of business you’re in, vChat can virtually assist in your journey to enhance the experience for employees and customers and achieve customer support success like never before.   

Talk to our experts today.