GIVE YOUR MEMBERS THE GIFT OF CONVENIENCE
Accurate, intuitive, and continuous coverage gives your firm a competitive edge.
vChat Materializes Business Potential
Compare and Recommend Policies
Member
“What’s the best fit for my needs?”
Manage Claims
Member
“I need to report a problem for compensation.”
Modify Existing Policies
Member
“How can I add a new member to my account quickly?”
Renew Policies
Member
“I’d like my coverage to continue automatically.”
Onboard New Customers
Members
“How do I use my new membership benefits?”
Evaluate Risk and Prevent Fraud
Employees
“Send an alert if suspicious behavior is detected.”
Member benefits chatbots offer providers actionable insights and give customers the agency to make informed decisions at their convenience, reducing employee burnout and improving client retention.
Benefits
Instant Access to Accurate Information
vChat handles common queries with ease and passes complicated requests along to human agents segmented by priority. This reduces error and frees up live staff to focus on more involved tasks.
Omnichannel Presence
vChat's omnichannel capabilities make it possible for members to reach your business using their preferred path. Connect through web and mobile-app interfaces, or social media integrations.
Personalized Experience
vChat understands speech and behavior, resulting in conversational (and multilingual) interactions tailored to each member. vChat collects feedback and reports data-driven insights for a human-like end-user experience.
Risk Mitigation
vChat promotes security through identity verification, anomaly detection, unhandled message reports, sharing of fraud-prevention tips, and more. vChat can also guide members through security procedures, assist with reporting fraud, and integrate with security systems.
Member Autonomy
vChat empowers users to take matters into their own hands. Members can find answers, make decisions, and take action free from unnecessary approvals, communication delays, and feeling dependent on others.
latest Insights
Resources and insights to keep you informed
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