OUTSTANDING EXPERIENCES UNLOCK PROFIT POTENTIAL
Intelligent virtual assistance sets the standard for the most consumer-centric industry.
vChat Materializes Business Potential
Manage Reservations
Customer
“Can I reserve a table for four at 7pm?”
Manage Orders
Customer
“I’d like a medium steak with extra chimichurri.”
Recommend Extras
Bot
“Many guests order mashed potatoes with steak. Would you like to add that to your meal?”
Engage Proactively
Bot
“Are you interested in learning about the chef’s special today?”
Collect Feedback
Customer
“The food was great but service could’ve been better." has context menu
Hospitality chatbots boost guest satisfaction and retention, driving sustainable business growth.
Benefits
Exceptional Support
vChat outperforms legacy support systems in every aspect; availability, response time, accuracy, autonomy, cost, and more. Customers can experience hiccups when they least expect, sometimes placing a burden on human employees to manage those frustrations. Luckily AI-powered customer care doesn’t sleep, or crack under pressure.
Scale Through Socials
vChat lives beyond business websites alone. Easy integration with social tools like Facebook Messenger and WhatsApp engages customers through familiar and convenient channels. Touch a broader market by reaching guests where they already reside online.
Unlimited Bandwidth
vChat eliminates frustrating wait times and phone holds. The chatbot can handle high request volumes simultaneously and without delay, providing your guests with instant resolutions even during peak contact times.
Actionable Insights
vChat dashboards present key findings about user behavior, including who guests are, why they reach out, and the products or services they are interested in. Accurate, relevant insights into purchase patterns and customer profiles create opportunities for cross-selling and allow businesses to provide personalized offers.
Enhanced Productivity
vChat repurposes staff time by automating formerly manual tasks. Workers will spend less time on administrative activities, allowing them to focus on more complex responsibilities.
latest Insights
Resources and insights to keep you informed
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