vChat
Chatbots that Elevate VISITOR EXPERIENCE
Generative AI chatbots can take many forms, but their core purpose remains the same: make stakeholder interactions more accessible, impactful, and efficient.
vChat is a Gen-AI chatbot built to simulate human dialogue sans the delay of human decision making. Flexible, user-friendly, and perpetually curious – read on to learn how vChat elevates organizations.
Enhanced by Gen-AI
Custom, No-Code AI Chatbots
- Plug & Play: connect your content and launch a custom chatbot like ChatGPT
- Seamless and flexible data ingestion from sources like files or public URLs
- Precision-trains on your data to customize existing models to your requirements
- Configurable NLU & NLP layer incorporates a collection of NLU engines like TensorFlow, Azure AI, OpenAI, RASA, and BERT
- Switches between engines based on what’s most suitable for your specific needs or preferences
- Built-in safeguards prevent inappropriate conversations or inaccurate responses
- Tailor-made with no coding required
Human-Like Interactions
- Conversational UI analyzes patterns and provides personalized user experiences
- Natural language generation enables natural, organic, and intuitive interactions
- Voice-based and multimodal interfaces offered
- Consistent and authentic branding with every exchange
Simple Integrations
- Explore an abundance of integrations
- Access software apps or services directly from vChat’s interface
- Initiate interactions, tasks, or commands for vChat to execute
- Eliminate the need for download and installation
- Convenient, scalable, and cost-effective
Continuous Improvement
- Learns from past interactions and user input
- Seeks clarification in less straightforward situations
- Flags unhandled messages to prevent future ambiguity
- Provides real-time reports so insights are always updated
- Offers advanced data visualization dashboards
Advantages
Key Benefits of vChat
Simple Configuration
Our drag and drop bot builder makes creating chatbots quick and easy. Design workflows to guide user conversations, test your chatbot, and analyze performance without a single line of code.
Advanced Analytics
Improved analytics shed light on performance areas like conversations, traffic, users, and device access. Gain unmatched insight into key success indicators like goal completion rate, top messages, and exit points. Better understand new, active, and total user behavior and track aggregate or individual interactions.
Unified Access
Enable users to authenticate using their Microsoft accounts or various SSO providers within the chatbot and CMS. vChat supports multi-tenancy, simplifying user experience and account management.
Customizable Experience
Tailor your chatbot’s visual elements and behavior to match your needs. Construct brand-specific color schemes, themes, and avatar personalities, or animate your chatbot using float, auto-open, or jump settings to catch attention.
Comprehensive Exporting
Seamless importing and exporting make it easy to deploy your chatbot based on your specific requirements. Keep stakeholders informed by generating PDF analytics reports using custom date ranges or exporting individual conversation transcripts in PDF or JSON format.
Proactive Issue Resolution
Cloud-based servers ensure your information stays online in the event of an outage. Submit ticket requests directly to our engineering team to fix bugs and suggest features or contact your personal account manager for assistance with other needs. Status reports are sent weekly and cover key statistics for every chatbot.
Industry Agnostic Utility
Role-Based Solutions
Beyond Web
Mobile App
Mobile application integration for convenient, in-app support and assistance
Social Messengers
Consistent experiences across channels and better reachability through social integrations like WhatsApp and Facebook Messenger
Shopify
Manage e-commerce needs like product recommendations, order tracking, and customer care
Intranet
Support internally and automate business workflows
More Ways to Interact
Voice
Conversational voice recognition supports spoken queries too
SMS
Users can communicate through text messages, even without internet access
latest Insights
Resources and insights to keep you informed
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